There are 2 possible reasons as to why that might happen:
1/ The song is not in our database yet. Soundcharts starts tracking a song if (1) it is present on any of the streaming platforms and (2):
it had a spin on one of the radios we track
it was added to one of the 5 million playlists we monitor (can't find a playlist? send us a link here and we will start tracking it ASAP)
it appeared on any of the 8,900+ digital charts we track
Just give it some time — it will probably appear on our radar shortly. However, if the song meets any of those conditions and it's still not visible on the platform, it might be the second scenario:
2/ The song is linked to another artist profile, most likely a duplicate due to metadata issues. Soundcharts gathers data across multiple sources that sometimes send us different names and identifiers for the same artist. Most of the time, we will automatically link the artist data to the right profile. However, it can happen that our system doesn't find a match and creates another profile to host the song's data. If that seems to be the case, just give us the heads up at email@example.com and we will merge the profiles in a matter of minutes!