How do I change my subscription?
If you're a Dashboard user:
You can do it directly on the dashboard!
If you're an API plan user, please follow the next steps:
Go to Developer Portal
Make sure you're signed in
On the Pricing page, choose your new plan
After selecting your new plan, click on Proceed To Checkout
Click on Subscribe for $x
If something doesn't work, please contact us at help@soundcharts.com or through the in-app support chat. We will get you set up with your new subscription, and you will receive a link directing you to our plans page.
We are always available if you need help picking your new plan.
How do I cancel my subscription?
If this is the case, we are sorry that Soundcharts failed to meet your expectations.
Before you go, we would love to have your feedback on the platform. Soundcharts is built on the needs of its users, so we do our best to gather all feedback, ideas, and requests... and make it happen!
If there is something we can do to change your mind, please contact us at help@soundcharts.com.
If you're a Dashboard user, please follow the next steps:
Click on your name (at the bottom left corner)
Click on Plan & billing
Click on Manage billing & subscription
Click on your plan
Click on Cancel Subscription
Please answer the little questionnaire - your feedback is important
Click on Cancel subscription again: your subscription is now canceled.
Note that if you are in multiple teams, after clicking on your name, you must choose the correct team.
Here is a little tutorial:
If you're an API plan user, please follow the next steps:
Go to Developer Portal
Make sure you're signed in
Click on Console
Click on Manage billing
Click on your plan
Click on Cancel Subscription
Please answer the little questionnaire - your feedback is important
Click on Cancel subscription again: your subscription is now canceled.