FAQ
A curated list of the most commonly asked questions by Soundcharts users
15 articles

Written by Edouard Titeux, Aël Guégan and David Weiszfeld



How does 'Label types' work?
'Label types' feature and how you can make the most out of it
Written by Edouard Titeux. Updated over a week ago
How are the Soundcharts trending artists chosen?
Trending artists can be found on the app's home page, both on mobile and desktop
Written by Aël Guégan. Updated over a week ago
Why is that artist having several pages on Soundcharts?
The artist I'm monitoring seems to have two pages
Written by David Weiszfeld. Updated over a week ago
Why are some of the artists' social accounts missing?
Missing social sources on the artist profile
Written by David Weiszfeld. Updated over a week ago
Why does the number of followers differ on Soundcharts (on Spotify or Facebook)?
About fans, followers and likes
Written by Aël Guégan. Updated over a week ago
Why can't I see YouTube views on the audience page?
YouTube views are not always provided by YouTube
Written by David Weiszfeld. Updated over a week ago
How do charts work on Soundcharts?
About API-retrieved and home-made charts
Written by Aël Guégan. Updated over a week ago
How to review radio charts on Soundcharts?
About our home-made top 400 radio charts
Written by Aël Guégan. Updated over a week ago
How often are charts and playlists updated?
Each platform and data source has a different refresh rate (and time)
Written by Aël Guégan. Updated over a week ago
Why are some playlists missing from Soundcharts?
Some playlists are not showing on the dashboard
Written by David Weiszfeld. Updated over a week ago
Why isn't my radio airplay showing?
Missing airplay on an artist's profile
Written by David Weiszfeld. Updated over a week ago
Why are some songs missing from the artist profile?
About missing tracks on an artist profile
Written by David Weiszfeld. Updated over a week ago
How can I add a user to my team?
Learn how to manage your Soundcharts team
Written by Aël Guégan. Updated over a week ago
How to apply a coupon code?
Use your coupon code on Soundcharts
Written by David Weiszfeld. Updated over a week ago
How to delete my account?
We will not keep your personal info moving forward
Written by Aël Guégan. Updated over a week ago