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FAQ

A curated list of the most commonly asked questions by Soundcharts users

15 articles
Edouard Titeux avatarAël Guégan avatarDavid Weiszfeld avatar
Written by Edouard Titeux, Aël Guégan and David Weiszfeld

How does 'Label types' work?

'Label types' feature and how you can make the most out of it
Edouard Titeux avatar
Written by Edouard Titeux. Updated over a week ago

How are the Soundcharts trending artists chosen?

Trending artists can be found on the app's home page, both on mobile and desktop
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago

Why is that artist having several pages on Soundcharts?

The artist I'm monitoring seems to have two pages
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

Why are some of the artists' social accounts missing?

Missing social sources on the artist profile
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

Why does the number of followers differ on Soundcharts (on Spotify or Facebook)?

About fans, followers and likes
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago

Why can't I see YouTube views on the audience page?

YouTube views are not always provided by YouTube
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

How do charts work on Soundcharts?

About API-retrieved and home-made charts
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago

How to review radio charts on Soundcharts?

About our home-made top 400 radio charts
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago

How often are charts and playlists updated?

Each platform and data source has a different refresh rate (and time)
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago

Why are some playlists missing from Soundcharts?

Some playlists are not showing on the dashboard
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

Why isn't my radio airplay showing?

Missing airplay on an artist's profile
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

Why are some songs missing from the artist profile?

About missing tracks on an artist profile
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

How can I add a user to my team?

Learn how to manage your Soundcharts team
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago

How to apply a coupon code?

Use your coupon code on Soundcharts
David Weiszfeld avatar
Written by David Weiszfeld. Updated over a week ago

How to delete my account?

We will not keep your personal info moving forward
Aël Guégan avatar
Written by Aël Guégan. Updated over a week ago