FAQ

A curated list of the most commonly asked questions by Soundcharts users

David Weiszfeld avatar Savanna Chang avatar
15 articles in this collection
Written by David Weiszfeld and Savanna Chang

How are the "Trending Artists" chosen?

Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

An artist has several pages on Soundcharts, why?

The artist I'm monitoring seems to have different pages
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Some of the artists' social accounts are missing, why?

Missing social sources on the artist profile
David Weiszfeld avatar
Written by David Weiszfeld
Updated this week

Number of followers (Spotify or Facebook) different on Soundcharts?

Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

Why can't I see the artist's YouTube Views data on the Audience Page?

YouTube Views are not necessarily provided by a YouTube Channel
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

How do charts work on Soundcharts?

Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

How to find Airplay charts?

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Written by Savanna Chang
Updated over a week ago

How often are charts and playlists updated?

Ever wondered how often charts and playlists are being refreshed?
Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

A playlist is missing on Soundcharts, why?

A playlist is not showing on Soundcharts
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

What are the types of playlists on Soundcharts?

Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

Radio airplay is not showing on the app, why?

Missing airplay on your artist profile
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Can I export Soundcharts data?

Export, share and save the data in CSV format
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Some songs are missing from the artist profile, why?

Missing tracks on an artist profile
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

How can I add a user?

You may want to manage your Soundcharts team at some point either by adding or removing users.
Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

How to apply a coupon code?

Use your coupon code on Soundcharts
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago