FAQ

A curated list of the most commonly asked questions by Soundcharts users

David Weiszfeld avatar Savanna Chang avatar
13 articles in this collection
Written by David Weiszfeld and Savanna Chang

How are the Soundcharts trending artists chosen?

Trending artists can be found on the app's home page, both on mobile and desktop
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Written by Savanna Chang
Updated over a week ago

Why is that artist having several pages on Soundcharts?

The artist I'm monitoring seems to have two pages
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Why are some of the artists' social accounts missing?

Missing social sources on the artist profile
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Written by David Weiszfeld
Updated over a week ago

Why does the number of followers differ on Soundcharts (on Spotify or Facebook)?

About fans, followers and likes
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Written by Savanna Chang
Updated this week

Why can't I see YouTube views on the audience page?

YouTube views are not always provided by YouTube
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Written by David Weiszfeld
Updated over a week ago

How do charts work on Soundcharts?

About API-retrieved and home-made charts
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Written by Savanna Chang
Updated this week

How to review radio charts on Soundcharts?

About our home-made top 400 radio charts
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Written by Savanna Chang
Updated over a week ago

How often are charts and playlists updated?

Each platform and data source has a different refresh rate (and time)
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Written by Savanna Chang
Updated this week

Why are some playlists missing from Soundcharts?

Some playlists are not showing on the dashboard
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Why isn't my radio airplay showing?

Missing airplay on an artist's profile
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Written by David Weiszfeld
Updated over a week ago

Why are some songs missing from the artist profile?

About missing tracks on an artist profile
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Written by David Weiszfeld
Updated over a week ago

How can I add a user to my team?

Learn how to manage your Soundcharts team
Savanna Chang avatar
Written by Savanna Chang
Updated over a week ago

How to apply a coupon code?

Use your coupon code on Soundcharts
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Written by David Weiszfeld
Updated this week