FAQ & Troubleshooting

A curated list of the most commonly asked questions by Soundcharts users

9 articles in this collection
Written by Luiza and Marie

How to apply a coupon code?

Use your coupon code on Soundcharts

Written by Marie
Updated over a week ago

How can I modify my subscription?

Your subscription doesn't fit your needs anymore

Written by Marie
Updated over a week ago

Some of the artists social accounts are missing, why?

Missing social sources on the artist profile

Written by Marie
Updated over a week ago

Can I export Soundcharts data?

Export, share and save the data in CSV format

Written by Marie
Updated over a week ago

How can I switch an artist credit and use it to access another artist's full data profile?

You can access multiple artist profiles using a single credit!

Written by Luiza
Updated over a week ago

Why can't I see artist's YouTube Views data on the Audience Page?

YouTube Views are not necessarily provided by a YouTube Channel

Written by Marie
Updated over a week ago

Some songs are missing from the artist profile, why?

Missing tracks on an artist profile

Written by Marie
Updated over a week ago

A playlist is missing on Soundcharts, why?

A playlist is not showing on Soundcharts

Written by Marie
Updated over a week ago

An artist has several pages on Soundcharts, why?

The artist I'm monitoring seems to have different pages

Written by Luiza
Updated over a week ago