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FAQ & Troubleshooting

FAQ & Troubleshooting

A curated list of the most commonly asked questions by Soundcharts users

David Weiszfeld avatar
9 articles in this collection
Written by David Weiszfeld

How to apply a coupon code?

Use your coupon code on Soundcharts
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Written by David Weiszfeld
Updated over a week ago

How can I modify my subscription?

Your subscription doesn't fit your needs anymore
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Written by David Weiszfeld
Updated over a week ago

Some of the artists social accounts are missing, why?

Missing social sources on the artist profile
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Written by David Weiszfeld
Updated over a week ago

Can I export Soundcharts data?

Export, share and save the data in CSV format
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

How can I switch an artist credit and use it to access another artist's full data profile?

You can access multiple artist profiles using a single credit!
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Why can't I see artist's YouTube Views data on the Audience Page?

YouTube Views are not necessarily provided by a YouTube Channel
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

Some songs are missing from the artist profile, why?

Missing tracks on an artist profile
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

A playlist is missing on Soundcharts, why?

A playlist is not showing on Soundcharts
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago

An artist has several pages on Soundcharts, why?

The artist I'm monitoring seems to have different pages
David Weiszfeld avatar
Written by David Weiszfeld
Updated over a week ago
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