FAQ & Troubleshooting

A curated list of the most commonly asked questions by Soundcharts users

9 articles in this collection
Written by David Weiszfeld

How to apply a coupon code?

Use your coupon code on Soundcharts

Written by David Weiszfeld
Updated over a week ago

How can I modify my subscription?

Your subscription doesn't fit your needs anymore

Written by David Weiszfeld
Updated over a week ago

Some of the artists social accounts are missing, why?

Missing social sources on the artist profile

Written by David Weiszfeld
Updated over a week ago

Can I export Soundcharts data?

Export, share and save the data in CSV format

Written by David Weiszfeld
Updated over a week ago

How can I switch an artist credit and use it to access another artist's full data profile?

You can access multiple artist profiles using a single credit!

Written by David Weiszfeld
Updated over a week ago

Why can't I see artist's YouTube Views data on the Audience Page?

YouTube Views are not necessarily provided by a YouTube Channel

Written by David Weiszfeld
Updated over a week ago

Some songs are missing from the artist profile, why?

Missing tracks on an artist profile

Written by David Weiszfeld
Updated this week

A playlist is missing on Soundcharts, why?

A playlist is not showing on Soundcharts

Written by David Weiszfeld
Updated this week

An artist has several pages on Soundcharts, why?

The artist I'm monitoring seems to have different pages

Written by David Weiszfeld
Updated over a week ago